Terms and Conditions.

Base Homes Limited Terms & Conditions.

Booking and Payment

All bookings and payments accepted and confirmed by Base Homes Limited are subject to the following terms and conditions and are deemed to have been accepted in full.

Bookings can be made online via the website, by telephone or by post to our address on the contact page of the website.

Only the person or persons named on the booking may occupy the property booked.

Payment can be made by cheque in sterling, credit card through PayPal online via the website or bank transfer direct to the Base Homes bank account. All payment options are available on the website at payment stage via the online booking system.

All prices quoted are in sterling and are not subject to VAT.

A non refundable deposit of 25% must be paid 28 days prior to arrival and balance due 28 days prior to arrival or if booked within 28 days prior to arrival the full amount will be due.

Credit and debit card payments are subject to the appropriate bank charges and are detailed at booking stage.

Check in & Check out

You can check in from 3.00pm on day of arrival and check out by 10.00am on the day of departure. With prior notice we can be flexible on day of arrival but out of hours arrivals may be subject to an additional charge. Should you check out after 10.00am on the day of departure and this has not been pre-arranged then we reserve the right to charge an additional day's hire.

Keys

On arrival you will be supplied with keys for access to your property which may include key fobs for parking, parking permits or a credit card access key, failure to return all these items will incur additional charges for replacements and changes of locks, please refer to the welcome pack in the property for returning these items safely back to Base Homes Ltd.

Restrictions

No smoking within properties except where a balcony or external garden area supplied. If smoking within a property becomes apparent then we reserve the right to charge an automatic £500 for professional cleaning and fumigation and all persons will be required to vacate the property immediately and forfeit any payments already made to Base Homes Ltd.

No sub-letting is permitted.

No pets are allowed.

No parties, excessive noise or unruly behaviour. Breach of this condition will require you to leave the property immediately without refund of any monies paid.

Services

All properties unless otherwise stated will have a full maid service on a weekly basis which will include a full linen change and thorough cleaning of all living areas, kitchens and bathrooms. Additional maid service can be provided on request for an additional charge.

Heating, electric, gas, internet, water rates and council tax are all included in the price, however if any of these services are interrupted we will try and rectify the service within a reasonable timescale. If these service interruptions persist we will, at our discretion, offer alternative accommodation or a refund.

Parking space will be allocated for each property, either an allocated space within a designated area close to the property or an on road space with a parking permit provided. Vehicles and their contents are left entirely at the owners risk.

General Information

We cannot be responsible for any loss or damage to any personal goods or belongings or personal injury that occurs within the property.

We retain the right of access to all properties for servicing, repair or maintenance works when required.

The property and all items within must be left clean and tidy and free from damage on your departure. Base Homes Limited reserve the right to charge for any damage and additional cleaning needed above the normal cleaning duties.

All properties are used as Serviced Holiday Accommodation and are exempt from tenure under the rent act legislation.

Base Homes Limited retain the right to make necessary changes, your statutory rights are not affected.

Cancellations

Cancellations of any confirmed booking are accepted on the following terms;

More than 28 days prior to arrival a full refund less £95 administration fee.
Between 14 days and 27 days prior to arrival 50% refund less £95 administration fee.
Between 13 days and 7 days prior to arrival 25% refund less £95 administration fee.
Between 6 days and arrival date no refund will be given.

We would strongly advise that you take out personal travel insurance to cover these charges in the event you need to cancel your booking with Base Homes Limited.

Booking online and paying either an initial deposit or payment in full acknowledges your acceptance of these terms and conditions.

Complaints

In the event of any complaint please contact by email or in writing at the address below. Base Homes Limited. Pynes House. 8 Chapel Street, Duxford, Cambridge. CB22 4RJ.